Shipping & Delivery Policy
Shipping & Delivery Policy
At Exotic Craft Studio, we aim to deliver your orders safely and on time. Please read our shipping and delivery terms carefully.
1. Order Processing Time
- Orders are processed within 1–3 business days after confirmation
- Customized or personalized orders may take 3–7 business days for processing
- Orders are not processed on Sundays or public holidays
2. Shipping Time
- Standard delivery time is 5–7 business days across India
- Delivery time may vary depending on your location
- Remote areas may take additional time
3. Shipping Charges
- We offer Free Shipping on most orders
- Any applicable shipping charges will be clearly mentioned at checkout
4. Order Tracking
- Once your order is shipped, you will receive a tracking ID via SMS/Email
- You can track your order status through the courier partner’s website
5. Delivery Partners
We work with trusted courier partners to ensure safe and timely delivery of your products.
6. Delays in Delivery
While we strive to deliver on time, delays may occur due to:
- Natural disasters or unforeseen circumstances
- Courier partner delays
- Incorrect shipping details provided by the customer
We are not liable for such delays but will assist you in tracking your order.
7. Incorrect Address
- Please ensure that your shipping address is accurate and complete
- We are not responsible for delivery failures due to incorrect or incomplete addresses
8. Damaged or Missing Items
- If you receive a damaged or incorrect product, please contact us within 24–48 hours
- Share proper proof (images/video) for quick resolution
9. International Shipping
(Currently, we do/do not offer international shipping — update this as per your service)
10. Contact Us
For any shipping-related queries, feel free to contact us:
- Email: [your email address]
- Phone: [your phone number]
